Is Reverb shipping protection legit?

diogoguitar

Senior Stratmaster
Feb 2, 2012
2,377
Northwest US
Hey there,
I sold a guitar and unfortunately buyer claimed it arrived with shipping damage. I must have shipped a dozen guitars and this is the first time I have an issue.

I have photos of the guitar just before it left my home, but neither of us have documentation of how well it was packed. It was well padded, I added a bunch of bubble wrap, the guitar didn't shake inside the box and I even added Styrofoam in the most critical areas (around headstock ,etc).

The good news is, I bought with Reverb shipping protection, which is their insurance policy. Is this a legit insurance policy or just a bogus thing that they only bog you down until you eventually give up the claim?

The damage itself is painful to see, but it looks fixable

Pls don't trash reverb as it won't help me get the buyer a partial credit to cover the repair costs.

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nadzab

Play Don't Worry
Silver Member
May 15, 2009
6,420
New England
I would file the claim and see what happens...would you not bother if a bunch of people here say it's not worth it?

Also, "the guitar barely shook inside the box"...I wouldn't ship a guitar if there was any indication that it was moving at all inside the box...especially if shipping without a case.
 

diogoguitar

Senior Stratmaster
Feb 2, 2012
2,377
Northwest US
Also, "the guitar barely shook inside the box"...I wouldn't ship a guitar if there was any indication that it was moving at all inside the box...especially if shipping without a case.
oh yea to be clear the guitar didn't show any signs of shaking. Sorry my statement wasn't clear
 

Tragedician

Strat-Talker
May 12, 2021
331
USA
Document any damage to the shipping box. Immediately. If that guitar was well packed, that kind of transit damage should also be evidenced by the packaging.
 

Murdog

Senior Stratmaster
Gold Supporting Member
May 7, 2021
2,357
U.S.A.
I've sold and bought a ton of stuff on reverb and have had a few hiccups along the way, both as a buyer and seller. From my experience Reverb is legit, albeit I've never delt with damaged items, only "lost or missing" ones.
 

diogoguitar

Senior Stratmaster
Feb 2, 2012
2,377
Northwest US
I couldn’t open the files, but hopefully it all works out without any problems.
IT issues ugh, it's just the tip of the headstock that broke off, like 1/4 inch. Doesn't affect the playability or overall structure, but it won't look like new even if fixed by a professional.
It's gluable, but I hope reverb gives some money to the buyer instead of me having to deal with it
 

crankmeister

Most Honored Senior Member
Jul 9, 2020
7,230
Republic of Gilead
Yes, file the claim. It’s worked for me as both buyer and shipper. I shipped an acoustic that arrived beat up, unplayable. They gave the guy his money back, no hassle (probably helped that the guitar was only like $350 and wasn’t worth repairing).

They’ll refund your buyer directly and it won’t cost you a thing.
 
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Strebs

Strat-Talk Member
Aug 30, 2016
46
NE Texas
I had a Les Paul shipped with protection and UPS did a number on it. Reverb took care of it. I wouldn't sell a guitar on Reverb without using it. It's money well spent, IMO.
 

CalicoSkies

Most Honored Senior Member
Platinum Supporting Member
Jun 10, 2013
7,453
Beaverton, OR, USA
Nice to hear that reverb also helps the seller. Many marketplaces are very buyer- friendly, hardly helping the seller if anything happens…
I've sold lots of stuff on eBay, and as a seller, eBay has helped me several times and ruled in my favor when buyers tried to do something to scam me.
 

CirroStratus

Senior Stratmaster
Sep 11, 2022
1,138
Stratosphere
I've sold lots of stuff on eBay, and as a seller, eBay has helped me several times and ruled in my favor when buyers tried to do something to scam me.
That’s actually why I, as a buyer, start taking pictures of the unpacking from before opening the box, all the way through. That way if there is any damage, I can prove that it was legitimate. It’s only been necessary a couple of times, but it satisfied the seller that I wasn’t trying to pull a fast one
 

CalicoSkies

Most Honored Senior Member
Platinum Supporting Member
Jun 10, 2013
7,453
Beaverton, OR, USA
That’s actually why I, as a buyer, start taking pictures of the unpacking from before opening the box, all the way through. That way if there is any damage, I can prove that it was legitimate. It’s only been necessary a couple of times, but it satisfied the seller that I wasn’t trying to pull a fast one
One time I sold a laptop on eBay. The laptop was in good working condition when I shipped it, and I got shipping insurance through UPS when I shipped it. The buyer claimed the screen was cracked and had a picture. Since I got shipping insurance, I notified UPS. UPS said they tried to contact the buyer, but the buyer was being flaky about responding and was actually acting a little weird. The buyer ended up filing a case against me, but eBay sided with me.
 


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